Shipping Policy

Effective date: 9/8/2026

This policy covers physical products purchased directly from StoryBookDaddy, including The Little Lantern League books and merchandise. Digital access is delivered separately as explained below.

Destinations and shipping charges

Available destinations and delivery options are shown at checkout. If checkout does not offer delivery to your address, contact inquiry@storybookdaddy.com before ordering.

Book-collection orders always include free standard shipping to any destination we accept for that collection at checkout, with no minimum order value. Discounts do not remove this benefit. We do not add a shipping charge for other items shipped together with the collection. If you choose an optional express service, any additional charge is shown before payment. Orders without a book collection have their shipping charges shown at checkout. Free shipping does not automatically include return postage or import charges.

Processing and delivery estimates

The product page and checkout show the applicable processing or dispatch estimate and available delivery estimate. Processing time is the time before shipment; transit time starts after carrier handoff. We do not treat creation of a shipping label alone as carrier handoff.

If no shipping period is stated for a physical order, we will ship within 30 days after receiving a properly completed order or follow the applicable delay-notice and refund requirements. Where a shorter or otherwise more protective legal requirement applies, we follow it.

Preorders and split releases

Preorder items ship according to the timetable disclosed before purchase and recorded in your order confirmation. Some collections are released in separate volumes or shipments. Purchasing one volume does not include another unless your offer expressly includes it.

If an order includes both available and preorder items, we will explain the shipment arrangement in the offer or order update. We will not add an unagreed delivery charge because we choose to split a shipment. Digital access may begin before physical delivery only where the purchase includes it and the access terms explain when it starts.

Delays and cancellations

If we cannot ship within the promised period, we will contact you with the revised estimate, when available, and explain how to cancel the unshipped items for a prompt refund. We obtain agreement to a delay where required; if that agreement is not obtained, we cancel and refund as required by law. We will provide further notice if an agreed revised timetable cannot be met.

You may request cancellation of an unshipped physical preorder by emailing support. Once goods have shipped, the return process generally applies, subject to your statutory rights. Carrier, weather, or customs delays do not remove rights you have against us under applicable law.

Tracking and delivery problems

We send shipping confirmation to the adult email address used for the order and include tracking where the delivery service supports it. Tracking can take time to update after carrier handoff.

If a parcel is delayed, missing, damaged, or marked delivered but cannot be found, contact us with your order number. We will investigate with the fulfillment provider or carrier and arrange the appropriate remedy. A carrier's delivery scan does not automatically resolve a disputed delivery. Responsibility for goods transfers only as provided by applicable law; it does not automatically transfer to you when we hand a parcel to the carrier.

Address changes and undeliverable parcels

Please check your address before ordering. Contact us promptly about an error; changes may not be possible after dispatch. If an address error or refusal causes a parcel to be returned, we will discuss reshipment or cancellation and explain any actual, lawful additional costs before charging them. We do not automatically treat undeliverable orders as forfeited purchases.

International orders

Where international delivery is offered, customs clearance may affect transit time. Import duties, taxes, and handling fees may be payable unless checkout expressly includes them. We will disclose foreseeable charges or the fact that additional charges may arise before purchase as required by law. Refused international parcels are handled under the address and undeliverable-parcel process and your consumer rights.

Digital delivery

Digital-only products do not require postal delivery. Portal invitations, access instructions, or download details are sent to the purchase email address or made available through the account process described in your offer. For unreleased content, the offer must identify the expected availability. Contact support if access is missing or cannot be activated; please check your spam folder first.

Digital delivery does not mean the physical part of a bundle has shipped. Physical delivery and portal access have separate confirmations and may have different start dates.

Help

inquiry@storybookdaddy.com · +1-703-499-0918

See our Return and Refund Policy for returns, exchanges, and refunds.