Return and Refund Policy

Effective date: September 13, 2026

We want your family to feel confident shopping with StoryBookDaddy. This policy covers purchases made directly from StoryBookDaddy, including The Little Lantern League books, merchandise, and digital products. Purchases from another retailer are handled through that retailer, without affecting your legal rights.

This policy applies to orders placed on or after its effective date. If your earlier purchase included a longer return window or another more favorable promise, we will honor that promise.

Physical products: 15-day returns

You may request a return or exchange within 15 days after delivery. Books must be complete and in their original condition, without writing, torn pages, or damage caused after delivery. Clothing must be unworn and unwashed, with original tags where supplied. You may open packaging and inspect an item. These condition requirements apply to voluntary change-of-mind returns, not claims for faulty or incorrectly supplied goods or any broader statutory rights.

For a complete book-set return, include all books and physical items supplied with that set. If only one item is faulty, contact us so we can arrange an appropriate remedy without unnecessarily requiring the whole set back.

How to request a return

Email Inquiry@storybookdaddy.com with your order number, purchase email address, and the items you wish to return. A reason helps us improve, but is not required for a change-of-mind return. For damaged or incorrect goods, photographs of the product and packaging may help; do not include children in photographs.

We will provide the correct return address and instructions. Please contact us before posting a parcel, because the mailing address on our website may not be the fulfillment return address. This process does not limit your right to give a valid statutory cancellation notice by another clear statement. For our voluntary returns, send items within 14 days after receiving return instructions and keep proof of postage.

Return costs and exchanges

For change-of-mind returns, you pay the return postage. We do not charge a restocking fee. Original delivery charges are not refunded for voluntary change-of-mind returns unless the offer says otherwise. We do not deduct an undisclosed outbound shipping charge from an order that shipped free.

If we sent an incorrect item or an item arrived damaged or defective, we cover reasonable return costs when a return is needed and arrange a replacement or refund as appropriate. Exchanges depend on availability; if the requested replacement is unavailable, we will discuss a refund or another option with you.

Damaged, defective, incorrect, or missing orders

Contact us as soon as you discover a problem. The 15-day voluntary return window does not shorten applicable rights concerning defective goods, goods that do not match their description, or non-delivery. We will investigate missing deliveries and work with the carrier where appropriate.

Preorders and cancellations

You may request cancellation of an unshipped physical preorder. We will refund the canceled merchandise and any applicable delivery charges. If a shipment has already left our fulfillment provider, the return process applies, subject to your statutory rights.

If we cannot meet the promised shipping timetable, we will notify you, explain the revised estimate when available, and offer cancellation and a prompt refund for the unshipped items. Where your consent to a delay is required, we will obtain it or cancel and refund as required by law. Accepting an earlier delay does not remove rights relating to a later delay.

Digital products, portal access, and bundles

For separately purchased digital content or portal access, contact us before downloading, streaming, or activating access if you wish to cancel. After supply begins, change-of-mind refunds are not ordinarily offered, except where required by law or promised with your purchase. Incorrect charges, duplicate purchases, failure to supply, and faulty digital services remain eligible for review and the remedies required by law.

For a physical book bundle with included digital or portal access, using that included access does not by itself remove the advertised right to return the physical bundle. A full bundle refund ends the access granted by that purchase. A partial return or cancellation affects only the related items or access; we will explain the calculation before processing it. We will not invent a separate price for an included benefit or deduct an undisclosed digital-use fee. Separately purchased access remains governed by its own purchase terms.

A fixed access period is not lifetime access. Canceling an expressly agreed renewal stops future renewals; refunds for the current term follow the offer and applicable law. Merely visiting the website or accepting these policies does not authorize recurring billing.

Refund processing

We will notify you when your refund is approved or explain why a voluntary return is declined. We aim to issue approved refunds within five business days of approval, using the original payment method where possible. Statutory refund deadlines take priority over this target. Your bank or payment provider may take additional time to display the credit. If the original method is unavailable, we will arrange a lawful alternative with you. A cash refund owed by law will not be replaced with mandatory store credit.

Additional consumer rights

Nothing in this policy removes mandatory consumer rights. Where EU or UK distance-selling withdrawal rights apply, you generally have 14 days to notify us of withdrawal: from receipt for goods, or contract conclusion for services and digital content. You generally have a further 14 days to send withdrawn goods back. Standard outbound delivery charges are refunded when legally required; extra charges for a premium delivery option need not be refunded. For goods, reimbursement may be withheld until receipt or evidence of return where law permits. Deductions for diminished value apply only where lawful and justified.

For digital content, a statutory withdrawal right is lost only when the legal requirements are met, including any required express consent to immediate supply, acknowledgment of the loss of that right, and contract confirmation. Digital services have different rules; beginning a portal subscription does not automatically waive all withdrawal rights. Contact us with a clear statement of withdrawal; using a special form is not required.

Contact

Inquiry@storybookdaddy.com · +1-703-499-0918

DocTalk LLC, trading as StoryBookDaddy, 1920 Association Drive Suite 509, Reston, VA 20191, United States. Contact us for return routing before mailing merchandise.